Terms & Conditions

What We Do

Ozark Resoles is a climbing shoe resoling service. You send us your worn-out climbing shoes, we replace the rubber and get them back to you in send-ready condition.

SMS Consent

By submitting an order through our website, you consent to receive transactional SMS messages from Ozark Resoles. These messages are strictly about your order — things like confirmation, status updates, and shipping notifications. We won't send you marketing or promotional texts.

SMS Opt-Out

You can stop receiving SMS messages at any time by replying STOP to any message from us. After opting out, you won't receive any further texts. We may still contact you by email if needed for your order.

Payments

All payments are processed securely through Stripe. Pricing for each service tier is listed on our website. Payment is collected after we've assessed your shoes and confirmed the work to be done. We never store your credit card information.

Turnaround & Liability

We do our best to turn around resoles as quickly as possible, but turnaround times are estimates, not guarantees. Delays can happen due to volume, materials, or shipping.

While we take great care with every pair of shoes, Ozark Resoles is not responsible for pre-existing damage, wear, or defects. Resoling involves working with used footwear, and results depend on the condition of the shoes when we receive them.

Right to Refuse Service

We reserve the right to decline a resole if the shoes are too damaged to repair safely or effectively. If that happens, we'll let you know and return your shoes at no charge.

Contact Us

Have a question about these terms? Get in touch at info@ozarkresoles.com